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Delivery Policy

DELIVERY TERMS

Merry Mart Pty Ltd ABN 63645899832 (“Merry Mart”), trading as Happy Mart, deliver purchases within Metropolitan Melbourne, Same City or National shipping addresses.

A $10 delivery charge for purchases with Metropolitan Melbourne, Same City or National shipping addresses applies, regardless of how much you spend.

Same City or National shipping addresses are defined as per Sendle National Flat Rates at link.

Heavy orders (25 kg and above) will incur additional costs. Costs will be calculated at check-out.

DELIVERIES IN AUSTRALIA

METROPOLITAN MELBOURNE

defined as per Sendle National Flat Rates at

We can deliver:

  • Perishable and non-perishable products
  • Products with any weight (kg / litres)
  • Alcohol / liquor

SAME CITY / NATIONAL

(defined as per Sendle National Flat Rates at link)

We can deliver:

  • Non-perishable products only, AND
  • Products with weight of less than 2kg or 2 litres per each item

Perishable products are products whose quality deteriorates due to environmental conditions through time, such as meat and meat by-products, fish and seafood, dairy products, fruit, and vegetables. Products are perishable if they need to be refrigerated in order not to spoil.

Deliveries outside of Metropolitan Melbourne

Please note that we will not be able to deliver the following products outside of Metropolitan Melbourne shipping addresses:

  1. perishable products;
  2. all products with weight of more than 2kg or 2 litres per each item; and,
  3. alcohol / liquor.

COVID-19 Safety

Health and safety are our top priorities for all of our customers and staff here at Happy Mart.

HANDLING

Our staff pick and pack your orders within 24 hours of your order to facilitate delivery to you as fast as possible. 

DELIVERY

All our deliveries are now contactless. This means that the driver will leave your package in a safe place on your property, ring the bell and leave (except for any orders with alcohol).

Your order will be picked and packed ready for collection within 1 business day. In general, deliveries within Metropolitan Melbourne will arrive within 1-5 days, except for weekends, and deliveries to National (non-remote) shipping addresses, within 3-7 days.

Any orders placed after 4pm (“order cut-off time”) will be treated as having been made on the following business day for the purpose of collection and delivery.

If you believe your order is delayed, please contact us on orders@happymart.com.au or by telephone on 0424 204 989. We'll support you through the process and monitor your order as it progresses.

Please stay safe, and thank you for your support.

Failure to deliver ORDER

Note: the following terms only apply where your order does not include the following products:

  1. perishable products;
  2. all products with weight of more than 2kg or 2 litres per each item; and,
  3. alcohol / liquor.

Sometimes the driver cannot deliver a parcel because the delivery address was incorrect, no one was home when a signature was required, or the driver deemed it unsafe to deliver the parcel.

Check the Sendle tracking pages

If there is a problem and the parcel could not be delivered, Sendle will update the tracking pages with all the information they have about what the problem is and how to get the parcel delivered successfully.

  • That will be in your Sendle dashboard if you have an account.
  • In the tracking link within any Sendle emails for this parcel (if the sender used your email address when booking), or
  • By visiting https://try.sendle.com/tracking and entering the parcel reference number

How to organise a redelivery

  • The parcel will be scanned by the driver if it is available for redelivery.
  • You will get an email notification (if your email address was used for the original booking) and a card will be left at your place.
  • Just follow the instructions in the email or on the card about what to do next.
  • Remember: you should book a redelivery within the timeframe stated in the email or on the card. This is because the parcel will be returned to the sender after the stated time frame. 

CANCELLING or MODIFYING ORDERS

You can cancel or make any changes to previously submitted orders, right up until your order cut-off time, without incurring any cancellation fees.

CANCELLING or MODIFYING an ORDER after cut-off time

If you wish to cancel your order after the order cut-off time please contact us on support@happymart.com.au or by telephone on 0424 204 989. Any orders cancelled after order cut-off time may incur a $20 cancellation fee.

PAYMENT QUARIES 

If you have any queries about your credit card charge please contact us on support@happymart.com.au or by telephone on 0424 204 989. Online credit card order cancellations or refunds will be processed on the next business day in accordance with your bank handling time.

MELBOURNE METRO SUBURBS

Postal Code Area Distance in km
3000 Melbourne 0
3002 East Melbourne 2.8
3003 West Melbourne 5.2
3004 St Kilda Centre 3.2
3005 Dockland 1.8
3006 South Bank 1.6
3008 Dockland 2.7
3010 Parkville 3.3
3011 Footscray 7
3012 Tottenham,Maidstone 16.8
3013 Yarraville 10.9
3015 Spotswood 10.2
3016 Williamstown 14.6
3018 Altona, Seaholme 20.1
3019 Braybrook 12.1
3020 Sunshine, Glengala 15.3
3021 St Albans 23.6
3022 Deer Park East, Ardeer 23.2
3023 Caroline Springs,Deer Park
Cairnela
30.9
3024 Wyndham Vale 42.4
3025 Altona North 16.4
3026 Derrimut 22.8
3027 Williams Landing 26.2
3028 Laverton,Seabrook 23.9
3029 Truganina,Tarneit,
Hoppers Crossing
26
3030 Werribee,Point Cook 35.9
3031 Flemington 7
3032 Maribyrnong 8.8
3033 Keilor East 19.4
3034 Avondale Heights 13.5
3036 Keilor 28.9
3037 Taylors Hill, Hillside 30
3038 Keilor Downs
Taylors Lake
25.4
3039 Moonee Ponds 7.8
3040 Essendon 11
3041 Essendon North, Cross Keys 13.3
3042 Niddrie,Keilor Park 16.6
3043 Tullamarine,
Gladstone Park
18.3
3044 Pascoe Vale 14
3045 Melbourne Airport 27.6
3046 Glenroy, Oak Park 15.4
3047 Broadmeadows,Dallas 24.2
3048 Coolaroo, Coolaroo 25.8
3049 Westmeadows, Attwood 21.8
3051 North Melbourne 3.4
3052 Parkville 5.3
3053 Carlton 2.8
3054 Princes Hill Carlton North 4.3
3055 Brunswick West 10.8
3056 Brunswick 6.9
3057 Brunswick East 6.3
3058 Coburg,Moreland,Batman 13.5
3059 Greenvale 25.8
3060 Fawkner 25.4
3061 Campbellfield 28.7
3062 Somerton 31.4
3064 Craigieburn Kalkalo,
Mickleham
39.4
3065 Fitzroy 3.6
3066 Collingwood 3.6
3067 Abbotsford 4.6
3068 Clifton Hill 4.9
3070 Northcote 7.5
3071 Thornbury 9.3
3072 Preston 11.1
3073 Reservoir 13.6
3074 Thomastown 30
3075 Lalor 31.3
3076 Epping 36.1
3078 Alphington,Fairfield 9.5
3079 Ivanhoe 11.5
3081 Belfield 18.3
3082 Mill Park 37
3083 Kingsbury 21.2
3084 Heidelberg,
Rosanna Viewbank
16.9
3085 Macleod, Macleod West 22
3086 Bundoora 20.7
3087 Watsonia 21.9
3088 Greensborough,Briar Hill 25.7
3093 Lower Plenty 23.5
3094 Montmorency 22.6
3095 Eltham 27.9
3101 Kew 7.6
3102 Kew East 11.2
3103 Balwyn 15.7
3104 Balwyn North 14.7
3105 Bulleen 16.4
3106 Templestowe 20.9
3107 Templestowe Lower 16.5
3108 Doncaster 17.5
3109 Doncaster East 23.2
3111 Donvale 24.9
3113 Warrandyte 31.5
3114 Park Orchards 29.2
3115 Wonga Park 36.4
3116 Chirnsaide Park 41.6
3121 Richmond 4
3122 Hawthorn 8.5
3123 Auburn 14.8
3124 Camberwell 14.8
3125 Burwood, Surrey Hills 16.5
3126 Canterbury 16.4
3127 Surrey Hill North 18.6
3128 Box Hill 19.2
3129 Mont Albert 19
3130 Blackburn 24.4
3131 Foresthill,Nunawading 25.2
3132 Mitcham 26.1
3133 Vermont 34
3134 Ringwood North 31.6
3135 Ringwood E, Heathmont 31.6
3136 Croydon 33.1
3137 Kilsyth 39.6
3138 Mooroolbark 38.6
3140 Lilydale 41.9
3141 South Yarra 4.9
3142 Toorak,Hawksburn 8
3143 Armadale 9.6
3144 Malvern,Kooyong 11.6
3145 Darling,Caulfield Norh 15
3146 Glen Iris, Tooronga 12.4
3147 Ashwood 16.8
3148 Holmesglen 17.9
3149 Mount W 22.9
3150 Glen W,Wheelers Hill 25.8
3151 Burwood East 26.2
3152 Wantirna South,
Studfield
34.3
3153 Bayswater,North 35.3
3155 Boronia 37.1
3156 Ferntree Gully,
Lysterfield
38.1
3161 Caulfield North 10.4
3162 Caulfield 13.3
3163 Carnegie,Glen H,Mrb 17.1
3165 Bentleigh East 22.6
3166 Oakleigh, Huntingdale 19.7
3167 Oakleigh South 22.1
3168 Clayton, Notting Hill 25.2
3169 Clayton South 26.6
3170 Mulgrave,Waverley Gardens 29.6
3171 Springvale 28.8
3172 Springvale S, Dingley Village 31.2
3173 Keysborough 39.2
3174 Noble Park 34.7
3175 Dandenong,South,
Bangholme
40.2
3177 Donveton 37.3
3178 Rowville 32.6
3179 Scorsby 30.3
3180 Knoxfield 32.8
3181 Prahran,Winsor 7.8
3182 St Kilda, South, West 6.4
3183 Balaclava 8.5
3184 Elwood 8.6
3185 Elsternwick 11.6
3186 Brighton 12.3
3187 Brighton East 14.2
3188 Hampton 18.1
3189 Moorabbin 25.6
3190 Highett 18.4
3191 Sandringham 18.6
3192 Cheltenham 27
3193 Black Rock,Beaumaris 22.6
3194 Mentone,Moorabbin Airport 27.9
3195 Parkdale,Modialloc,Braeside 32.2
3196 Chelsea 48.1
3197 Carrum,Patterson Lakes 48.4
3198 Seaford 51.5
3199 Frankston South 57.5
3200 Frankston North,
Pines Forest
52
3201 Carrum Down 48.9
3202 Heatherton 26
3204 Bentleigh 17.3
3205 South Melbourne 2.6
3206 Albert Park, Middle Park 4.2
3207 Port Melbourne 6.1
3337 Melton 50.1
3338 Brookkfield,Eynesbury 53.9
3429 Sunbury 53.9
3752 South Morang 41.8
3800 Monash Uni 23.2
3802 Endeavour Hills 36.2
3803 Hallam 39.6
3804 Narre Warren North 43.1
3805 Narre Warren 44.3
3806 Berwick 46.7
3807 Beaconsfield 52
3810 Pakenham 59.8
3910 Langwarrin 58.7
3975 Lynbrook 43.5
3976 Hampton Park 43.5
3977 Cranbourne,
Botanic Ridge
55
3978 Clyde,North 61.2



 

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